IT IMS refers to IT Infrastructure Management Services (IMS). Information Technology is critical in every business now-a days; right from entertainment, media, banking, automobile, education and so on. The use of computing devices and networked systems are growing rapidly. It is vital for a business, to keep its hardware resources, networks and applications fully functional, available and running in 24/7 mode. The discipline of managing and maintaining the hardware devices, networks and applications for continuous service availabiltity with no down time is referred as IT IMS.
It mainly covers the following areas :
-End user computing
-Desktop administration
-OS administration
-Desktop troubleshooting and maintenance
-Server administration
-Server monitoring
-Networking (routing and switching)
-Network security
-Network monitoring
-Service desk operations
-Virtualization of resources and its management
-Data center operations and maintenance
-Management of on-premise as well as cloud IT infrastructure etc.
-Management of on-premise as well as cloud IT infrastructure etc.
IT IMS includes multiple operations and it can be broadly classified into three, based on the process models and operational levels.
1.Service desk operations
2.Network administration
3.Server administration
